Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our products, shipping, orders, and more. If you don’t see your question below, feel free to Contact Us.
1. Orders & Payment
Q: How do I place an order?
A: You can easily place an order by browsing our products, adding them to your cart, and following the checkout process. We accept multiple payment options including credit cards, debit cards, and UPI.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, UPI, net banking, and digital wallets like Paytm and Google Pay.
Q: Can I modify or cancel my order?
A: Once an order is placed, changes or cancellations can be made only before it is processed. Please contact our customer service team for assistance.
2. Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping within India usually takes 3-7 business days, depending on your location. International shipping timelines may vary.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders above ₹X,XXX. For other orders, shipping costs are calculated at checkout based on your location.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email or SMS. You can track your order here.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of purchase if the product is unused and in its original packaging. Please visit our Returns Policy for more details.
Q: How do I initiate a return?
A: To initiate a return, please contact our support team with your order details and reason for the return. We’ll guide you through the process.
Q: Can I exchange an item?
A: Yes, we offer exchanges for items of equal or lesser value, subject to stock availability. To request an exchange, please follow our return process.
4. Products
Q: Where are your products made?
A: Our products are proudly made in India using high-quality materials to ensure durability and customer satisfaction.
Q: Do you offer warranty on your products?
A: Yes, select products come with a manufacturer’s warranty. For warranty claims or details, check the product page or contact our support team.
5. Account & Privacy
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save shipping information, and access special promotions.
Q: How do you handle my personal information?
A: Your privacy is important to us. We use secure systems to store and protect your data. For more details, please read our Privacy Policy.
Still Have Questions?
If you didn’t find the answer you were looking for, feel free to Contact Us or send us an email at support@yourstore.com.